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Terms & conditions


Our terms and conditions for booking on one of our training courses or an in-house training event.


1. Booking Policy

Youthscape ask that to secure an in-house booking or place on a regional event, full payment be made at the time of booking. Booking can be made via the website or by invoice request. All invoices must be paid within 30 days of issue.

2. Regional training events

We understand that occasionally plans have to be changed, in the case of needing to cancel a booked place on one of our regional events please contact at the earliest opportunity. Delegates can opt for a full refund or select an alternative training date (subject to availability) if training places are cancelled at least 7 days before the training date is due to take place.

Cancellations requiring refunds or transfers onto alternative training events (within 7 days of the training date) is at the discretion of the Youthscape Head of Training but may take into consideration any costs that need covering. If a delegate is unable to attend the training, Youthscape is happy to allow a replacement to take their place if we are notified of the changes at least 24 hours before the training is due to commence.

In the rare event of Youthscape having to cancel a training session delegates can request a full refund or an alternative training place (subject to availability). Youthscape will endeavour to cancel the training at the earliest possible opportunity but will not accept responsibility for any costs incurred by late cancellation.

3. In-house training events

Youthscape understands that due to unforeseen circumstances occasionally in-house training bookings have to be rescheduled or cancelled. We ask that you contact at the earliest possible opportunity to arrange a rescheduled date or to request a refund. Youthscape will (if at all possible) seek to reschedule the event on an alternative date as soon as is convenient for both parties however if a full refund is requested we ask that you contact us immediately. In-house bookings cancelled more than six weeks prior to the event are entitled to a full refund. Cancellations after this point are subject to the costs we have already covered as an organisation for travel/accommodation. Cancellations within 7 days of a training event are subject to a 50% cancellation fee.

In the rare event of Youthscape having to cancel an in-house training session, organisations can either request a full refund or arrange an alternative training date if a convenient date for both parties can be found. Although cancelling an event is extremely rare Youthscape will endeavour to do so at the earliest possible opportunity. Unfortunately Youthscape cannot accept responsibility for any losses incurred by late cancellation.

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