FAQs

If you’re joining your youth group, you’ll need to make sure you grab the email address from your group leader. Then, head to the booking page, create an account and be sure to select that you want to “join an existing group” when booking your ticket.

If you are a youth leader looking to set up a group, you’ll need to create an account and book yourself a group leader ticket online. Make sure you select that you want to “create a group” (rather than join an existing one). From here, you'll be asked for some key details as the group leader including your on-site contact details and the name of your church or organisation. If your church or organisation isn't already listed on the system, you'll be able to set that up too. The website will then walk you through the rest of the booking process, take payment for your tickets and then your booking is complete!

In order for other people to join your group, they will need the email address you used to set the group up so make sure you passed that on so that the bookings link up! Alternatively, you will be able to log into your account and add additional tickets for them.

Once you make a booking, you’ll have an account to log into to pay off any outstanding balances, add more tickets, book add-on items or change the details of anyone in your group.

If you don’t know all your group’s details yet, that’s totally fine! We’d suggest getting yourself booked on as a group leader, setting up your group and sharing your email address with your young people and other leaders so that they can book themselves on and fill in their own details. As group leader, you’ll be able to see everyone in your group and you’ll all be allocated to the same camping area. Each booking will need to be completed and paid for (either in full or a deposit if booking a super saver ticket or an early bird ticket) in order for the system to save the booking.

If you want to make the most of one of our ticket offers but don’t know the exact young people coming, you can create tickets with generic names (such as Young Person 1) and then edit these details once you know who’s coming.

If you're making a large group booking, you may prefer to pay for your tickets via bank transfer. In order to do this, you'll need to add all of the tickets to your booking, follow all of the steps for the booking (accommodation details etc) and get all the way through to the page where you're asked for your card details. At this point, your booking progress will be saved. You can then drop us an email and ask for an invoice in order to then pay for your tickets!

Please note: we will need to have received your payment in full before any booking deadlines in order for you to secure the discounted ticket rate relevant to when you booked.

You'll be able to find all of the ticket pricing information on the home page on our website.

If you are just coming for a day or two, there are a limited number of day tickets available to purchase nearer the event. Keep an eye on the tickets page (and our social media pages) for up-to-date information. Day ticket holders can arrive on site from 9am on the day that they're attending the event and can stay until venues close at 11pm.

Whilst we are aiming the main content of the event at teenagers 13+, your younger youth (year 7s) !are very welcome at Satellites. We appreciate that youth leaders will know their group much better than us and so we leave that decision with you. Please be reassured that we won’t be stopping under 13s from coming into the main gatherings, but if they would prefer to be a part of the children’s programme (for those age 12 and under) they can be.

Sorry you’re having trouble booking onto Satellites. We’d love to help you – please pop us an email and we’ll get your booking sorted!

Satellites festival is aimed at young people and youth groups so no, you can’t come as a family on your own. Our vision is to equip young people to live lives full of faith for the whole year and we want to do that by making sure young people are connected into a church so we'll need you to find a local church to come along with. Drop us a line if you need help finding a church local to you that’s already coming – or if you need help encouraging your local church to bring a group.

If the offer is still being advertised on our website, and you've paid at least a £25 deposit - then you've qualified, wahoo! You don't need to do anything more.

The 5 tickets will be added to your account - you don't need to add them yourself. We will contact you via email once these have, or are due, to be added to your account. (Please note this is a manual process done roughly monthly by an external company - please be patient with us!) They will be listed as ‘Free Ticket 1’, ‘Free Ticket 2’ etc, you’ll be able to edit these to have the correct names when you know the names of the young people these tickets are going to. You’ll need their full name and date of birth to do this but you'll have up until about a month before the event to confirm the names.

Once you’ve updated the tickets we’ll run a check to make sure it’s their first time (as the offer is only valid for young people coming for the first time). If you’ve made a mistake and given a ticket to someone who’s been before then we’ll change the ticket price and send you an email so you can settle the balance. You’ll need to make sure that all names are filled out prior to the event and we'll remove any that you're not claiming.

You can read the full terms and conditions of the offer here but just a reminder that this offer is per group. If you are a collection of churches but booking as one group then you’ll receive one set of 5 free tickets.