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Booking & Ticketing

How do I join a group?


If you’re joining your youth group, you’ll need to make sure you grab the email address from your group leader. Then, head to the booking page, create an account and be sure to select that you want to “join an existing group” when booking your ticket.

How do I set up a group?


If you are a youth leader looking to set up a group, you’ll need to create an account and book yourself a group leader ticket online. Make sure you select that you want to “create a group” (rather than join an existing one). From here, you'll be asked for some key details as the group leader including your on-site contact details and the name of your church or organisation. If your church or organisation isn't already listed on the system, you'll be able to set that up too. The website will then walk you through the rest of the booking process, take payment for your tickets and then your booking is complete!

In order for other people to join your group, they will need the email address you used to set the group up so make sure you passed that on so that the bookings link up! Alternatively, you will be able to log into your account and add additional tickets for them.

How can I change details on my booking or swap people’s names in my group?


Once you make a booking, you’ll have an account to log into to pay off any outstanding balances, add more tickets, book add-on items or change the details of anyone in your group.

I’m a group leader and I don’t have the details for everyone yet – can I save my order and update it at a later date?


If you don’t know all your group’s details yet, that’s totally fine! We’d suggest getting yourself booked on as a group leader, setting up your group and sharing your email address with your young people and other leaders so that they can book themselves on and fill in their own details. As group leader, you’ll be able to see everyone in your group and you’ll all be allocated to the same camping area. Each booking will need to be completed and paid for (either in full or a deposit if booking a super saver ticket or an early bird ticket) in order for the system to save the booking.

If you want to make the most of one of our ticket offers but don’t know the exact young people coming, you can create tickets with generic names (such as Young Person 1) and then edit these details once you know who’s coming.

Can I pay via bank transfer?


If you're making a large group booking, you may prefer to pay for your tickets via bank transfer. In order to do this, you'll need to add all of the tickets to your booking, follow all of the steps for the booking (accommodation details etc) and get all the way through to the page where you're asked for your card details. At this point, your booking progress will be saved. You can then drop us an email and ask for an invoice in order to then pay for your tickets!

Please note: we will need to have received your payment in full before any booking deadlines in order for you to secure the discounted ticket rate relevant to when you booked.

How much are tickets? Can I just come for a few days?


You'll be able to find all of the ticket pricing information on the home page on our website.

If you are just coming for a day or two, there are a limited number of day tickets available to purchase nearer the event. Keep an eye on the tickets page (and our social media pages) for up-to-date information. Day ticket holders can arrive on site from 9am on the day that they're attending the event and can stay until venues close at 11pm.

It says youth tickets are for 13s and over - can I bring my Year 7s?


Whilst we are aiming the main content of the event at teenagers 13+, your younger youth (year 7s) !are very welcome at Satellites. We appreciate that youth leaders will know their group much better than us and so we leave that decision with you. Please be reassured that we won’t be stopping under 13s from coming into the main gatherings, but if they would prefer to be a part of the children’s programme (for those age 12 and under) they can be.

I’m struggling with my booking – what should I do?


Sorry you’re having trouble booking onto Satellites. We’d love to help you – please pop us an email and we’ll get your booking sorted!

Can I come without my church? Can families come together?


Satellites festival is aimed at young people and youth groups so no, you can’t come as a family on your own. Our vision is to equip young people to live lives full of faith for the whole year and we want to do that by making sure young people are connected into a church so we'll need you to find a local church to come along with. Drop us a line if you need help finding a church local to you that’s already coming – or if you need help encouraging your local church to bring a group.

How do I know if I’ve qualified for the 5 free tickets offer?


If the offer is still being advertised on our website, and you've paid at least a £25 deposit - then you've qualified, wahoo! You don't need to do anything more.

The 5 tickets will be added to your account - you don't need to add them yourself. We will contact you via email once these have, or are due, to be added to your account. (Please note this is a manual process done roughly monthly by an external company - please be patient with us!) They will be listed as ‘Free Ticket 1’, ‘Free Ticket 2’ etc, you’ll be able to edit these to have the correct names when you know the names of the young people these tickets are going to. You’ll need their full name and date of birth to do this but you'll have up until about a month before the event to confirm the names.

Once you’ve updated the tickets we’ll run a check to make sure it’s their first time (as the offer is only valid for young people coming for the first time). If you’ve made a mistake and given a ticket to someone who’s been before then we’ll change the ticket price and send you an email so you can settle the balance. You’ll need to make sure that all names are filled out prior to the event and we'll remove any that you're not claiming.

You can read the full terms and conditions of the offer here but just a reminder that this offer is per group. If you are a collection of churches but booking as one group then you’ll receive one set of 5 free tickets.

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Where will I be camping?


We’ll allocate each group to a camping ‘village’, with enough room for their group to camp safely alongside other youth groups. You’ll need to let us know how many tents etc your group are bringing on your booking so that we can make sure you all fit onto the village. We’ll be in touch with all group leaders closer to the time of the event.

We tend to allocate these villages by geographical region so you’re with churches in a similar area to you. There’s a space on the booking form to tell us if you want to camp with a specific group.

Are we allowed to bring our own marquees or gazebos?


Absolutely, it’s great for groups to have some communal space to eat and hang out together. Group leaders should include this on their booking (for free) during registration so that we can allocate you space for your marquee/gazebo. Please do make sure your marquee or gazebo is about to cope with all weathers, we recommend having a spare just in case!

Can I bring a caravan/campervan/motorhome to Satellites?


Yes absolutely, but space for this must be booked (for free) during registration to ensure there’s space for it. If you require power, this will need to be booked and paid for too.

If you’re planning to rent a caravan or motorhome rather than bring your own, you’ll need to arrange this directly and make sure you're on site to receive delivery of it on arrival day (delegates allowed onsite from midday on arrival day). The Satellites team cannot take responsibility for meeting or arranging collection of caravans/motorhomes. We are not affiliated with any camping hire companies so a google search is your best place to find what you need.

How can I get electricity to my campsite?


Electric hook-ups will be available to book for a fee, either 16amp (£115) or 32 amp (£175). We will be uploading an Electric Hook Up Guide soon. Please note that anyone who arrives having not booked a hook up will not be able access power. Generators are not allowed on site.

As a rough guide, with a 16 Amp hook-up, you could plug in an urn, fridge, lights and charge a few phones - or a single caravan.

Can I keep my car with me next to my tent?


No. To make everyone’s stay at Satellites as safe as possible, we don’t allow cars to park on the campsite by the tents or to be driven at all on the site except for the few hours around arrival and pack down. If you have any mobility issues, please get in touch with us to discuss how we can support you moving around the Satellites site. You may wish to invest in a wheely trolley to transport items such as shopping from the car park to the camp site during the event.

Can I camp next to another church?


Yes! If you'd like to camp near another church then please add this info in the additional requirements box of the camping/accommodation page. We'll do our best to honour these requests when doing village allocation.

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Event Info

When does the event start and finish?


Guests can arrive at Satellites from midday on Friday 2nd August with our 1st meeting at 7pm that evening. The final main meeting will be on the evening of Tuesday 6th August and venues will close at 11 pm; you’re welcome to stay on site that night. We’re asking everyone to be packed up and on their way home by midday on Wednesday 7th August 2024. Cars will be allowed onsite for these arrival and pack down times only.

Can I charge my phone? Is there Wi-Fi on site?


There will be multiple charging points around the site in various venues and cafés. Electric hook-ups are also available to book for your camping pitch (for a fee). We are looking into Wi-Fi possibilities for 2024.

Can I bring my pet?


We don’t allow our guests to bring animals onto site. If you need to bring animals for assistive purposes, then please contact us.

What time do the gates open?


For those coming to the whole event: Gates open at midday on arrival day.

Gates will be manned around the clock for emergency purposes. Between the hours of midnight and 8am, access to the site will be limited with access only given in specific circumstances (illness, parents collecting a young person, etc).

Can I get food delivered to site?


Yes – delivery vehicles from local supermarkets will be allowed to drive to the main gate for you to collect your order from. Our team won't be able to receive or sign for the deliveries so please make sure you give the delivery driver your mobile number so they can let you know when they arrive! Just a reminder, no cars are allowed onsite so you’ll need to come prepared to carry the shopping back to your campsite (or bring some trolleys or crates on wheels!).

What if I’m going to New Wine, can I stay on?


We are working with New Wine to talk through lots of logistics. We do not have an answer for this yet but we will contact delegates and update this page when we know.

Where is Satellites 2024?


Satellites 2024 is taking place at The Bath and West Showground, Shepton Mallet, BA4 6QN.

The showground is easily accessible from the M5 and is situated along the A371 Castle Cary – Shepton Mallet road. We are approximately 25 miles from Bristol and 20 miles from Bath. The nearest train stations are at Frome, Castle Cary or Templecombe.

Directions By Car:

The showground is situated on the A371 between Shepton Mallet and Castle Cary and for New Wine 2024 there are free onsite car parks.

Coming from the Bristol area: Turn off at M32 and take the A37.

Coming from Devon or Cornwall: Turn off at junction 23 off M5

Coming from the North or East: Take the M3, A303, A371.


How old do I have to be to serve on team?


Satellites teams will be open to anyone aged 16 and over, with some requiring team members to be 18 and over. Any team members under the age of 18 will need a letter from a parent or guardian giving them permission to be on a team. Any team members under 18 can opt for the 50/50 ticket if they would prefer to – this is an opportunity to be on team for half of a shift each day, and enjoy the event as a guest for the rest of the time. These 50/50 tickets will only pay £50 for their ticket.

How long do I have to serve for?


Depending on your role, each team member should expect to serve around eight hours each day (minimum of six hours and maximum of ten hours each day). Those with a 50/50 ticket should expect to serve for about four hours each day.

I am bringing a youth group, can I still be on team?


We love that you’re up for serving at Satellites! However if you’re coming to Satellites as a youth leader, we’d love your young people to be your focus during the week. Serving for eight hours a day might not allow you to give your young people the care that they need and so we’d encourage youth leaders to not serve on the Satellites team.

I have additional needs – can I still serve on team?


Of course! We may ask for a bit more information about your additional needs on the application form, so that we can best support you during the week.

Do I need a DBS check?


Yes. In line with our safeguarding policy, all adults onsite will need a current enhanced DBS. You’ll receive an email asking you to apply when you complete your team application. You'll be guided through the process from there on.

Who can be my referee?


We ask that your referee is either:

the senior leader of your church or home group leader, your employer or a leader from somewhere you may volunteer.

You can’t choose a friend or someone who is related to you, and you must have known them for at least six months. Please also let them know that you’ve put their name down to be your referee and give them a heads up to expect an email from us!